Our Service Charter
We listen to what matters to each of our clients, this is about you – not us. We are pleased to tailor our service on your individual requirements.
Each of our client’s benefits from a bespoke 12 month timeline of services which will generally include:
Rapid Response
We will respond to all emails within 24 hours, if not same day.
review & analysis
Regular Review Meetings
& Claims Analysis.
pre-renewal
A Pre-Renewal Meeting to review ongoing cover requirements and insurer strategy.
broking strategy
A strategic Broking Strategy to deliver the best outcome for your business.
advanced notice
Presentation of renewal terms at least 2 weeks in advance of renewal date.
Policy documents
Timely issue of Policy Documentation
claims
Co-ordination of claims, from intimation to settlement, delivered by a team of in-house Loss Adjusters.
contract reviews
Contract reviews, Verification of Insurance letter and completion of customer insurance questionnaires.
24 hour adviser
24 hour access to your adviser in the event of an emergency.
employee benefits
Review of Employee Benefit Programme e.g. Group Death in Service, Private Medical, Income Protection etc. (via Partners&)
Market updates
Quarterly Insurance Market Updates.
personal insurances
Personal Insurance service for Directors & Senior Stakeholders with advice and arrangement of Home, Motor, Travel Insurance etc.
